Terms & Conditions

Aladdin’s Kebab House – Huntsville, Texas

These Terms & Conditions (“Terms”) govern your use of our website, online ordering system, and all services provided by Aladdin’s Kebab House (“we,” “our,” or “us”). By accessing our website, placing an order, or visiting our restaurant, you agree to these Terms. Please read them carefully.

1. Use of the Website

Our website and online ordering platform are provided for lawful personal use. You agree not to engage in any activity that interferes with or disrupts website functionality, including tampering with code, attempting unauthorized access, or submitting false information.

We reserve the right to update or modify the website at any time without notice.

2. Ordering & Payment

A. Accuracy of Information

When placing an order, you agree to provide complete and accurate information, including contact details, delivery/pickup preferences, and payment information.

B. Payment Processing

Payments are processed through secure third-party payment gateways. We do not store full credit card numbers. By submitting payment, you authorize the transaction under the terms of your payment provider.

C. Order Confirmation

An order is considered accepted once we issue a confirmation via our website, email, text message, or printed receipt.

3. Pricing & Availability

Prices, menu items, and availability may change without prior notice.
All items are subject to availability at the time of ordering.

We are not responsible for pricing errors due to technical issues, and we reserve the right to cancel orders affected by incorrect pricing.

4. Pickup, Delivery & Third-Party Platforms

A. Pickup Orders

You are responsible for picking up your order within a reasonable time frame to maintain food quality and safety.

B. Delivery Orders

If you use third-party delivery apps (DoorDash, Uber Eats, Slice, etc.), you agree that delivery times, driver performance, and service issues fall under the responsibility of that platform.

C. Third-Party Terms

Orders placed through third-party apps are governed by their terms and conditions, including refunds, adjustments, and delivery policies.

5. Refunds, Returns & Credits

Our full Refund & Return Policy is incorporated into these Terms. Key points include:

  • Issues with incorrect, missing, or defective items must be reported within 30 minutes of receiving your order.

  • Refunds or replacements are issued at our discretion after verifying the issue.

  • We do not offer refunds based on personal taste preferences.

  • Refunds for third-party delivery orders must be requested directly through the delivery platform.

  • Store credits, when issued, have no cash value and must be used within 30 days.

6. Food Allergies & Dietary Preferences

You are responsible for notifying us of any allergies or dietary restrictions at the time of ordering.

While we take precautions, we cannot guarantee the absence of cross-contamination due to a shared kitchen environment.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for damages arising from improper food handling after pickup or delivery.

  • We are not liable for delays, interruptions, or errors caused by third-party platforms or delivery drivers.

  • We are not responsible for losses caused by misuse of the website or ordering system.

Your sole remedy for dissatisfaction with any service is to discontinue using our website or contact us under the Refund Policy.

8. Intellectual Property

All website content—including text, photos, logos, menu descriptions, and branding—is the property of Aladdin’s Kebab House. You may not reproduce, modify, or distribute any content without written permission.

9. Privacy

Your use of our website is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

10. Modifications to These Terms

We may update these Terms at any time. Updates take effect immediately upon posting. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the appropriate courts within Texas jurisdiction.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Aladdin’s Kebab House
Huntsville, Texas
📞 936-662-3738